I really like how our authors emphasize that there is no one best style for managing conflict on page 291. This is very true and it highlights the importance of a manager being able to adapt to the situation. I think managers that approach every situation with the same style and outlook will run into trouble. It is especially important that when there is conflict, the manager is able to adjust to the situation and use the appropriate approach to deal with the situation. Box 10.7 shows five basic styles for managing conflict and a manager may have had to use every one of these styles at some point in their careers. I think a successful manager should be able to identify the type of conflict and use the appropriate approach. I see managers trying to use power and authority when they are faced with difficult situations and this may not always be the best approach.
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I agree - the "go-to" strategy of many managers is to use their position of authority. Management in today's world really is about adaptability.
The best managers I've had are the most versatile and flexible. They were strong and authoritative when the situation called for it. They listened and used the feedback when the situation called for it.
I think a large part of a manager's success is self-awareness. They need to know what their strengths are and what their shortcomings are. They also need to know the same of their employees. Being able to take the strengths in certain situations and overcome weaknesses is crucial to optimizing a group's ability to succeed. By being adaptable and flexible, a manager may use whatever style necessary to tackle a given situation.
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